Returns & Refunds - Your Satisfaction Guaranteed
💝 Your Satisfaction is Our Promise
✨ 30-Day Happiness Guarantee ✨
Love it or return it - no questions asked!
We want you to feel absolutely radiant on your special day.
🔄 Easy Returns Process
Step 1: Contact Us
Email us at returns@cbbmarket.com within 30 days of delivery. We'll respond within 24 hours!
Step 2: Get Your Label
We'll email you a FREE prepaid return label - no shipping costs for you!
Step 3: Get Refunded
Full refund processed within 3-5 business days once we receive your return.
💎 What Can Be Returned?
✅ Full Refund Items (30 Days)
- Hair Accessories - Hairpieces, combs, hair vines (in original condition)
- Jewelry - Earrings, necklaces (unworn with tags)
- Non-Personalized Items - Survival kits, gloves, shoes (unworn)
- Jackets & Clothing - Non-customized items (with tags attached)
🔄 Exchange Only Items
- Personalized Items - Custom jackets, engraved pieces (size exchanges only)
- Custom Orders - Made-to-order items (defect exchanges only)
⚡ Special Situations
🚨 Wedding Emergency?
Need a replacement FAST? Contact us immediately at support@cbbmarket.com or call (984) 351-0085. We'll expedite a replacement at no extra cost and handle the return later.
💝 Damaged or Defective Items
We'll make it right immediately! Send us a photo and we'll:
- Send a replacement via express shipping (FREE)
- Provide a full refund + 20% credit for future purchases
- Cover all return shipping costs
📞 Need Help?
We're Here for You! 💙
Our bridal specialists are ready to help make your day perfect.
📧 Email: support@cbbmarket.com
📱 Text/Call: (984) 351-0085
💬 Live Chat: Available Mon-Fri 9AM-6PM EST
⚡ Emergency Line: emergency@cbbmarket.com
Our Promise to You 💍
Your wedding day is once-in-a-lifetime. We're committed to making sure every detail is perfect. If something isn't right, we'll make it right asap.
Last updated: August 2025 | Questions? We're always here to help! 💕